Can I cancel my order? [Back to Top]

All requests for cancellation of an order must be recieved by phone within one hour of placing the order.  Please contact us at (970) 453-7400 and we will do our best to accomodate your request.


Can I order something that is not on the website? [Back to Top]

We carry many products from all our brands, some of which are not listed on the website. 

If you don't see what you want please call us at (970) 453-7400 and we will do our best to accommodate your order.  We can special order any product from our brands as long they have the item in stock.


Do you ship internationally? [Back to Top]

Unfortunately we do not ship internationally.  Any orders placed on the website must ship to the US and be paid for with a US credit card. If you wish to order from outside the US please call us 1-970-453-7400 and we will be happy to help.


Do your products come with a warranty? [Back to Top]

Many of our products come with a warranty that covers manufacturer defects.  The coverage is at the sole discretion of the manufacturer and these policies vary by manufacturer. 

If you have any questions regarding a warranty please contact us at 1-970-453-7400.


How do I know if a product is in stock? [Back to Top]

Our inventory is LIVE and is very accurate.  If for any reason you place and order that is out of stock we will contact you within 24 hours to advise you of your options.


How long until I receive my order? [Back to Top]

We process internet orders Monday thru Friday excluding holidays.  All orders are guranteed to ship by the following business day from when the order was placed.

All orders shipped UPS ground can be expected in 4-6 business days.  Faster shipping is available at checkout.


Is my purchase secure? [Back to Top]

Underground Snowboards assures you that you will never have to worry about credit card information or purchase information security at checkout.  We use a 128 bit Secure Socket Layer (SSL) for all data encryption at checkout to protect the transmission of information.

Should you choose to send us an email, we advise you not include your credit card information.  Instead please call us at (970) 453-7400 should you need to place an order over the phone.

While shopping at Underground Snowboards you will be joining millions of customers around the world that have safely shopped over the Internet.  We guarantee your safety and privacy online.


What are your privacy policies? [Back to Top]

At Underground Snowboards we understand your concern of privacy.  We guarantee that any personal information gathered will never be passed on to any third party.  All information gathered will be held by Underground Snowboards so we can contact you about your order.  If you have any concerns or questions please call us (970) 453-7400


What are your shipping rates? [Back to Top]
Purchase Amount UPS GROUND
$0.01-49.99 $15
$50-99.99 $20
$100-149.99 $25
$150-749.99 $40

       $750+

 FREE

 


What are your store hours? [Back to Top]

Our store hours vary throught the year.  Call us at (970) 453-7400 to find when we are open.


What forms of payment do you accept? [Back to Top]

We accept all major credit cards

  • Visa
  • Mastercard
  • American Express
  • Discover

We do not accept checks.


What is your return policy? [Back to Top]

At Underground Snowboards we sincerely hope you enjoy your purchase and your saitisfaction is our priority.  If for any reason you are not 100% satisfied with your purchase, you can return your purchase for a full refund or exchange.

  • All items can be returned for exchange or full refund within 7 days after you recieve your purchase.
  • Call us at (970) 453-7400 within 7 days of the receipt of your item.  We will issue you an RA# (Return Authorization Number).  This RA# must be clearly marked on the outside of the package being returned.
  • Returned goods must be in original packaging with original tags and in mint condition.
  • Include a copy of your receipt with the returned goods.
  • Returns and exchanges must be received by Underground Snowboards within 15 days of the original purchase date.  After we receive the returned items it may take up to 45 days to process your return/exchange.
  • Shipping fees associated with a return or exchange are the responsibility of the customer.

Any items received that do not meet the above criteria will be refused and sent back to the customer.


Where are you located? [Back to Top]

We are located on Main Street Breckenridge, just steps away from the lifts. 

We are at the South end of town between Adams Ave. and Jefferson St.

Our address is:

320 South Main St

Breckenridge, CO 80424