Cowtown has REAL TIME INVENTORY. If it's on the website, it should be in stock. If you order something and it's not in stock, you will be notified by email within 24 hrs Monday through Friday. If you don't see what you're looking for on the website, feel free to call us Monday through Friday 10am to 5pm (MST) at 877.282.9788 or email [email protected] to request a product.
We hope you are satisfied with your purchase but if for any reason you are not, please return the item within 30 days from the ship date. We'll be glad to make an exchange, credit your account or refund your payment. Shipping and handling on returned merchandise is nonrefundable. We DO NOT accept C.O.D.’s on return items. Customers are responsible for return shipping charges. We suggest you return your merchandise via UPS, Fed Ex or insured parcel post, for you protection.
All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.
All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.
No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. Cowtown does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.
Videos must be unopened.
Sunglasses or Watches / No Returns unless product is deemed defective.
For questions on a possible defect, please call Customer Service at 480.966.8996, for out of Arizona 877.282.9788. Email us at [email protected]
Please allow up to three weeks for processing.