WANT TO SHOP PRODUCTS FROM A SPECIFIC COWTOWN LOCATION ONLY? 

COWTOWN SHIPPING RATES

FREE Ground Shipping On All Orders Over $100 Dollars / Continental US Only (does not include Alaska Or Hawaii)

Merchandise

Total 

Ground

Expedited

Next Day Air

Alaska / Hawaii

$0.01 - $99.99

$8.00

$50.00

$75.00 

$40.00 

$100.00 - $149.99

FREE

$75.00

$125.00

$60.00

$150.00 - $749.99

FREE

$100.00

$150.00

$80.00

$750.00 & up

FREE

$125.00

$200.00

$120.00

-Cowtown currently ships orders to the Continental US, Alaska and Hawaii only.

-Online orders will be shipped out within 1 to 3 business days (excludes weekends and holidays)

-All orders received after 3:00pm (MST) will be processed the next business day

-Ground Shipping, depending on your address, order size, and order weight,  will be shipped via one of the following shipping methods: UPS Ground, or USPS First Class, USPS Priority.

-Expedited, and Next Day Air orders will be shipped with UPS Next Day Air, or USPS Priority Express.

 

Delivery signatures are required for the following orders:

-All orders over $250.00

-All orders with different bill to and ship to addresses

(bill to customer will be contacted to verify charges - order will be held until verified)

-All Next Day Air and Expedited orders (Next Day Air and Expedited orders will only be processed if bill to and ship to addresses match)

 

Orders Ship From

Cowtown Skateboards

215 W University

Tempe AZ, 85281

IN STORE PICK-UP

We offer the option to pick-up your online order at any of our Phoenix Metro Area locations. Please select the shipping option for the location you'd like to pick your order up from during the checkout process, and allow 1-3 days for processing. We'll notify you when your order is available to be picked up. All in store pick-up orders will be returned and refunded to store credit  if not picked up within 15 days of order.

RETURNS

We hope you are satisfied with your purchase but if for any reason you are not, please return the item within 30 days from the ship date, and we'll be glad to credit your account or refund your payment. Shipping and handling on returned merchandise is nonrefundable. Customers are responsible for return shipping charges. Securely pack all items being returned, in the original package if possible. Enclose a copy of the original packing list. We suggest you return your merchandise via UPS, FedEx or insured parcel post, for your protection.

No Returns or Exchanges on Special Release or Limited Release Products.

All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.

All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.

No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. Cowtown does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.

Videos must be unopened.

Watches / No Returns unless product is deemed defective.

 

LOST OR STOLEN PACKAGES

Cowtown is not responsible for lost or stolen packages, but we will assist you with filing a claim for a refund, or replacement. If you experience a lost or stolen package, contact us by phone at 480-966-8996, or email at [email protected].

 

Defective merchandise

For questions on a possible defect, please call Customer Service at 480.966.8996, for out of Arizona 877.282.9788.  Email us at [email protected]

Ship all returns to:

Cowtown Skateboards

Attn: Returns

215 W University Dr

Tempe, AZ 85281