Help Center
Contact Us
Here's how to reach us:
Email: [email protected]
Phone Orders: 888.822.6840 (orders only)
FAX Line: 612.822.2645
Mailing Address:
CalSurf
1715 W. Lake St.
Minneapolis, Mn 55408
About Us
Cal Surf is the Midwest's Premier skateboard and snowboard specialty store. We have been selling and servicing skateboards and snowboards since April Fool's Day, 1988. The store is owned by a skateboarder/ snowboarder and everybody that works at the shop skates and/or rides. You can be assured that your order is being packaged by somebody that understands your passion for skating or snowboarding.
Ordering Made Easy at Cal Surf
Invoices and Receipts
A confirmation email invoice of your order will be sent at the conclusion of the ordering process. If you misplace this confirmation, we will be happy to forward an additional copy.
Sales Tax
Orders sent within the state of Minnesota. Minnesota state law requires that we charge sales tax on certain items. Clothing and essential goods are not taxed in Minnesota. Sales tax will be applied at checkout.
Shipping Rates and Options
Cal Surf ships USPS, UPS or Fed Ex on most shipments. Whenever it is possible, your package will be shipped within 24 hours. Orders placed Friday evening, Saturday or Sunday will ship Monday. All rates include shipping, handling and insurance. We currently only ship the within Continental U.S. and Canada.
|
Merchandise Total |
USA Ground |
US 3 Day |
US 2 Day Air |
Next Day Air |
|
0-$29.99 |
$6.00 |
$12.00 |
$21.00 |
$40.00 |
|
$30.00-$69.99 |
$8.00 |
$15.00 |
$23.00 |
$44.00 |
|
$70.00-$99.99 |
$9.00 |
$16.00 |
$24.00 |
$47.00 |
|
$100.00-$199.99 |
$10.00 |
$20.00 |
$25.00 |
$50.00 |
|
$199.99-$9999.99 |
$20.00 |
$30.00 |
$45.00 |
$65.00 |
|
|
|
|
|
Payment Options
Cal Surf accepts Visa, Mastercard, American Express and Discover Card. We also accept Paypal, Venmo, Google Pay ormoney orders.
All funds must be in U.S. dollars
Credit Card Orders:
You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information. We will bill your credit card the day we receive your order and bill the full amount at that time. We may ship partial orders at any time, but will continue to deliver goods without any additional charges.
Money Orders:
Money orders must be in U.S. dollars. The money order should be made out to Cal Surf. Please send your money order along with a copy of your product order to:
Cal Surf
Attn: Order Processing
1715 W. Lake St.
Minneapolis, MN 55408
Return and Exchange Policy
Thanks for getting your gear from Cal Surf! We hope that you are satisfied with your purchase. If you encounter a factory defect or an incorrect shipment, we will be happy to replace it at our cost or issue an store credit. NO CASH REFUNDS. If it is necessary to exchange or return an item, please do the following:
Merchandise must meet all of the above listed criteria. Merchandise must be returned freight prepaid for an exchange or credit only. NO CASH REFUNDS.
MERCHANDISE NOT MEETING THE ABOVE CRITERIA WILL BE REFUSED!
Order Cancellation Policy
We will attempt to cancel orders or items on an order if we are contacted within an hour of the order being placed. We attempt to package and ship each order as soon as possible after receiving the order and cannot guarentee cancellation. In order to make a cancellation request, please call 612.822.6840. All cancellation requests must be made via phone. If we are speaking with other customers, you will be asked to leave a message. Please leave a detailed message including your order number and contact details. If the order ships, shipping charges will not be refunded.
Statement of Security
You can be assured your credit card is safe while shopping at Cal Surf. We use a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information while using our online shopping cart. Your credit card number and order details are scrambled during the transaction process.
If you are not able to order using the shopping cart and need to provide us with sensitive information (credit card number, address, etc.), we suggest you contact us via U.S. mail or via phone. Email is not a secure way to provide this type of information.
We are confident you can safely shop over the internet, and enjoy the covenience of shopping at home. However, if you are concerned with using your credit card online, feel free to call our order department at 612.822.6840, where we will be happy to take your order.
Privacy Assurance
To our Valued cutomers:
We at Cal Surf understand and share your concern for privacy. Cal Surf will under no circumstances distribute, sell, loan or rent any personally identifiable information regarding its customers to any third party. When an order is placed, we collect basic information including your name, home address, phone and email address. We use this infomration to confirm your order and to respond to any queries you may have for us. Cookies are used to keep track of you shopping cart.
Cal Surf is committed to ensuring our customers' privacy. If you have further questions concerning our privacy policy or have other comments on how you we can improve you Cal Surf shopping experience, please do not hesitate to email us at [email protected].
We hope you enjoy your Cal Surf shopping experience! Please do not hesitate contacting us!
Thank you, Cal Crew